• You can return the products by courier within 14 calendar days of receipt:
    • If the product shows manufacturing defects or is non-conforming.
    • If the choice you have made does not correspond to your needs or does not satisfy you. WARNING! Used products cannot be returned.
  • The product must be returned in its original packaging together with all accessories received. The product must be in new condition, free from wear, scratches, chips, dents, bumps or other damage caused by external shock.
  • If the returned product shows signs of use / wear and tear other than "what is necessary to determine the nature, characteristics and functioning"(Emergency Ordinance no. 34/2014, art 14, paragraph 3), a charge will be applied to reduce the value of the product. This fee will be justified and communicated after receipt of the return.
  • We reserve the right not to accept for return products on which unauthorised interventions have been carried out and/or those which show visible signs of wear and tear, excessive use, scratches, chips, dents, knocks, and/or those which are missing accessories.
  • The returned product(s) must be properly packaged to protect against damage in transit which may cause the returned value to decrease. The original packaging of the product will be protected by wrapping it in a separate package. No AWBs or other documents that could affect the condition of the returned product shall be affixed to the original packaging or product.
  • Use the same type of transport service with which the shipment was made (express courier, any company); returns sent via Posta Romana, pick-ups from courier companies' offices or EasyBox will not be accepted.
  • Special cases:
    • Products with special hygiene rules can be returned only if they are sealed: mobile WC, sanitary liquid, toilet paper, napkins, etc (Emergency Ordinance no. 34/2014, art 16, paragraph e)
    • Products purchased by the metre are NOT accepted for return (Emergency Ordinance no. 34/2014, art 16, paragraph c)
    • ATTENTION !!! For tents, pavilions, windbreakers unpacked from the original packaging and used, a fee will be applied to reduce the value of the product(Emergency Ordinance no. 34/2014, art 14, paragraph 3)
  • How do I return a product:
    • Send by mail to contact@reycamping.ro" a return request specifying:
      • Order ID (you can find it in the order confirmation email)
      • Name / surname
      • Reason for return
      • Account to which the money will be returned
    • After registering and approving the return request you can organise the sending of the parcel using the https://www.woot.ro/.sau platform or any fast courier service. The address for sending the return is:
      • Nutricult SRL, Bucuresti b-dul Theodor Pallady 287, tel 0722 154 666 666, for the attention of Nutricult SRL
    • Once the products have reached us and have been checked, we will transfer the value of the product to the indicated account within 14 days. In case it is necessary to reduce the amount returned, we will contact you regarding the justification, the process and the finalisation of the process.
    • The transport fee for the return of products will be borne exclusively by the customer (except for non-conforming products).
    • ATTENTION !!! We do not accept returns with refund.
    • According to OUG 34/2014 legal entities do not fall into the category of consumers, therefore Nutricult SRL reserves the right to refuse the return / withdrawal of legal entities from the contract in cases where the products ordered are compliant.

PRODUCT WARRANTY

  • The guarantee of our products is the one provided by the legislation in force: 2 years for orders placed on physical person and 1 year for orders placed on legal person.
  • In case of receiving a non-conforming or defective product, the customer has the right to restore its conformity without additional charges. This right can be exercised for the entire duration of the guarantee. The defect or non-conformity must be reported within 60 days of its discovery.
  • In the case of visible defects and/or missing parts of the products, you can report this to us no later than 8 days from the date of delivery of the parcel. In the absence of notification of visible defects and/or missing parts of the products within the aforementioned period, Nutricult reserves the right not to refund/replace the product.